REFUND AND RETURNS POLICY OF GARDENTIIVOTOP

At GARDENTIIVOTOP, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, our Refund and Returns Policy outlines the process for returns, exchanges, and refunds.

1. Returns and Exchanges

  • Eligibility for Returns: We accept returns within 30 days of the purchase date. Items must be unused, in their original packaging, and in resellable condition.
  • Non-Returnable Items: Certain items, such as customized products or perishable goods, are non-returnable.
  • Return Process: To initiate a return, please contact our customer service team at info@gardentiivotop.com or call us at (989) 834-1022. Provide your order number and reason for return.

2. Refunds

  • Processing Refunds: Once the return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Processing time may take 7-10 business days.
  • Partial Refunds: If your returned item shows signs of use or damage, we may issue a partial refund or deny the return request.

3. Shipping Costs

  • Return Shipping Costs: You will be responsible for return shipping unless the item is defective, damaged, or incorrect.
  • Original Shipping Costs: Shipping costs paid during the original purchase are non-refundable.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund. You may be asked to provide photos of the item’s damage.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

6. International Returns

For international orders, return shipping costs are the responsibility of the customer, and we do not cover customs fees or import duties.

7. Refunds for Gift Purchases

If you received a gift from GARDENTIIVOTOP and would like to return it, you can receive a store credit for the value of the gift.

Last Revised: December 5, 2024